FAQ - Binoculars
Q: I have lost the objective lens caps and/or rainguard (ocular cover) for my binoculars – How do I go about getting replacement(s)?
A: Shoot us an e-mail or give us a call! While these accessories are not technically covered under the warranty, we like you to be able to use and protect your optics properly. As long as we have them available (i.e. it is not a discontinued model that we have run out of parts for) we will gladly provide you with one set of replacements/one replacement of each cover at no charge.
Q: A piece fell off of my binoculars that used to be on the end of the hinge between the two objective lenses, and now there is a metal bit showing with threads exposed – what is the purpose of that piece, and how can I get a replacement?
A: The metal bit with threads that you can now see is the spot where a tripod adapter would thread into the binoculars, for mounting the binoculars onto a tripod if that were desired. The piece that fell off is just a cover for the socket – it is not a functional piece, and your binoculars will not miss out by not having that piece, but we can still send you a replacement if you want one – Just shoot us an e-mail or give us a call! If we have one available (i.e. it is not a discontinued model that we have run out of parts for) we will gladly provide you with a replacement at no charge.
Q: One/both of the rubber eyecups on my binoculars has come detached – How can I re-secure them?
A: To re-secure the rubber eyecup please follow these instructions:
- Make sure the eyecup assembly is in the down (not extended) position
- Use a toothpick to lightly run a thin layer of super glue around the inside of the rubber eyecup
- Slide the rubber eyecup around the outer ring of the eyecup assembly
- Apply pressure lightly for 30 seconds
- Twist the eyecup up (extend it) and allow to dry for at least 20 minutes
If the eyecup was lost, then shoot us an e-mail or give us a call and if we have one available (i.e. it is not a discontinued model that we have run out of parts for) we’ll send you a replacement!
Q: I use my binoculars all of the time, I can’t be without them for the time that it will take to repair them, can’t they be rushed?
A: We can try to rush things a bit, but there is only so much we can do. Most of the turnaround time is spent in transit, especially on the items that are being shipped to the US for repairs – they have to go through customs on the border both times they cross over. We do, however, have some pairs of loaner binoculars that we can send to you to use while your binoculars are in for repair. Put a note on your warranty repair form, or get in touch with us, and we will send you a pair of loaners as soon as we get your binoculars needing repair. Once they’ve been repaired we’ll get in touch with you and we’ll go through the same process to swap them again. There is no fee for using the loaners, but we do ask that the customer pay to ship the loaners back to us.
Q: How do I attach a neckstrap to a binocular?
Thread the end of the strap from the bottom, then up through the strap attachment loop.
Hold the buckle and thread the end of the strap inside the buckle.
Adjust the overall length and pull the strap webbing tight so it is secure within the buckle.
Note: Please do not thread a metal ring directly onto the strap attachment loop when attaching rings or clips for other after-market equipment. Instead, use nylon zip ties according to the manufacturer's instructions.