Customer Service

Our goal is to provide you with the best service. Vortex products covered by the VIP Warranty are repaired without charge. If the required repair work is not covered under warranty, we will contact you before any repairs are made.

You can reach us by phone at 1-866-343-0054.  Please ask for the service department.

We are also available by email at

Need spare parts?

If something's gone missing on your optic, please just give us a call and we'll do our best to help you out!


We're open from 9:15 to 4:15 Monday through Friday.  We are off on all official Ontario holiday days.

To top