FAQ - Red Dots

    

Q: My unit won’t turn off – when I try it will turn off for a second but as soon as I take my finger off the button it comes back on again – what’s going on?

A: That is actually an indication that the battery in your unit is low! Try changing the battery with a new one (or two, to be sure) and that should fix the issue. If not, and you’re sure the battery you tried still have more than half their power, then there is a deeper issue in the electronics and the unit will have to come in to us for warranty service.

    

Q: Why isn't it a clear dot?

A: If the dot of your red dot doesn't look perfectly round, the distortion may be caused by the way your eye perceives the dot—making the dot appear misshapen. This is called astigmatism. Most everyone has some degree of natural astigmatism. Here are a few ways to tell if the distortion you are seeing is caused by your eyes or is a problem with the scope:

  • Look through the scope with your other eye. If the dot changes shape from one eye to the other, the misshapen dot is likely caused by astigmatism.
  • Look through the scope and rotate the scope on its optical axis. If the irregular shape maintains its position, it's probably because of how your eyes are seeing the dot. If the irregular shape of the dot rotates with the scope, there may be a problem with the scope.
  • Try photographing the dot. Close the objective flip cover of the scope, place the lens of a digital camera up against the eyepiece of the scope, and take a photo of the dot. Compare the photo with what you are seeing through the scope. If the shape is the same as what you are seeing through the scope, the scope may be defective.
    

Q: Why won't the unit turn on?

A: Check the battery as suggested in the Troubleshooting section of the StrikeFire and SPARC product manuals (page 11). If you have replaced the battery, checked the installation of the battery, and tightened the battery cap as suggested, but your unit still doesn't come on, it is possible that the Night Vision mode is activated.

Press the Night Vision button, then press the On/Off button as before.

Please see your Product Manual for correct location of Night Vision button.

Note: If your unit still has no dot, it may be defective and should be sent in for warranty service.

    

Q: Why won't the unit turn off?

A: The newest version of the illuminated Strikefires and SPARCs require the On/Off button to be depressed for 5 seconds to turn the unit off. If your red dot won't turn off after depressing the On/Off button, or begins shorting out, change to a new battery.

Note: If your unit still won't turn off, it may be defective and should be sent in for warranty service.

    

Q: Night Vision works great, nice and bright, but the regular mode is too dim to see.
OR - The dot is too dim to see—it's just a tiny speck.

A: If either of the above statements applies to your red dot scope, it is extremely likely that the Night Vision mode is activated and being perceived as the Regular mode of operation.

  • When the dot looks like a speck and the intensity won't adjust with the up and down buttons, the scope is in Night Vision mode.
  • The Night Vision mode is intended to be used with night vision equipment. Night vision equipment requires such low intensity illumination that the naked eye cannot usually see the illumination.

Note: Your unit should have a nice bright dot for regular daytime use.

    

Q: Why is the dot very large—much bigger than it's supposed to be?

A: Look through the scope with the objective flip cap open—as if you are using it on your gun. Does this make the dot smaller and appear as it should?

Note: If you feel the dot is still not correct, feel free to send it in for warranty service and evaluation.

    

Q: Why is the dot a cluster of dots and not one clear dot?

A: The illuminated dot on our Red-Dot scopes is made up of a series of tiny dots, or pixels. Sometimes, when we look at the dot long enough, our brains will begin to adjust for what we are seeing and actually separate the dot into pixels. This is particularly obvious if looking through the scope with the objective flip-cap closed.

Rest your eyes for a moment, then look through the scope with the objective flip-cap open—as if you are using it on your gun. Does this make the dot appear as it should?

Note: If you feel the dot is still not correct, feel free to send it in for warranty service and evaluation.

    

Q: Why does the dot have a halo around it?

A: The dot has a hazy circle around it, making it glare and appear very large. Look through the scope with the objective flip cap open—as if you are using it on your gun. Decrease the intensity of the illumination. Does this make the dot appear as it should?

Refer to the StrikeFire or SPARC product manual for the location of the Increase/Decrease buttons.

Note: If you feel the dot is still not correct, feel free to send it in for warranty service and evaluation.

    

Q: Why doesn't the dot illuminate?

A: Is your red dot sight in night vision compatible mode? Press the NV mode button to return to standard daytime mode.

Note: If the dot is still not illuminating, feel free to send it in for warranty service and evaluation.

    

Q: Why is there no green dot on my StrikeFire?

A: Your unit only has the red dot, even though you ordered or bought the Red/Green version of the StrikeFire. Open the objective flip cap and look at the objective lens.

  • Do you see a very slight greenish tint to the objective lens?
  • Is the objective lens definitely red?

If the lens is definitely red, you have a Red Only version of the StrikeFire red dot scope.

The dealer you purchased the StrikeFire from should be able to exchange the unit for you if you would still prefer the Red/Green version. If returning the unit to your dealer is problematic, please feel free to call Vortex Canada at 1-866-343-0054.

    

Q: Why won't the SPARC hold zero?

A: If your SPARC won’t hold zero, please be sure that the screws used for attaching the mounting system to the unit are the correct length.

  • Use the short screws with the low or tall mount.
  • Use the long screws when using the shim with either mount.
  • Please double check that all mounts and screws are tight, with no movement.

Note: If your SPARC still will not hold zero, you may need to consider sending the unit in for warranty service.

    

Q: Why is the dot in my SPARC flickering?

A: Most of the time this is caused by the battery cap being only finger tight. Tightening the cap with a coin or screwdriver so it is fully seated should stop the dot from flickering.

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