Vortex VIP Warranty
Our warranty is about you, not us.
It's about taking care of you after the sale. The VIP stands for Very Important Promise to you (our customers) that we will do the following:
Repair or replace your Vortex product for any reason at NO CHARGE to you. It doesn't matter how it happened, whose fault it was, or where you purchased it.
- Unlimited lifetime warranty
- Fully transferable
- No warranty card to fill out
- No receipt needed to hang on to
- If you ever have a problem, no matter the cause, we promise to take care of you.
VIP Warranty Procedure
Please print and fill out the Warranty Repair Form (.pdf)
Note: Due to current rotating strikes with Canada Post, we are trying to work with other delivery providers in order to expedite shipments. If you can provide us a physical street adress it will help us get items back to you faster. If you only have a PO box, we will send Canada Post, but do expect longer delivery times.
Ship your product in a cardboard shipping carton to the following address:
45 Airpark Place, Unit #5
We ask that you pay for shipping one way to us and we will cover the cost of return shipping to you.
Once we receive your product we will evaluate your product and repair it at no charge. Some items will need to be shipped to Vortex USA for repair, Vortex Canada will cover all costs associated with shipping and brokerage to and from the USA. Should your item not be repairable, a replacement will be sent.
Vortex Canada will promptly ship the repaired item back to you at no charge.
- The VIP warranty does not cover loss, theft, deliberate damage, or cosmetic damage that does not hinder the performance of the product.
If you have reached this page from the U.S.A., please go to the service page on the U.S. website for instructions on how to return your product directly to Wisconsin.
Vortex Canada administers the Vortex VIP Warranty in Canada for Vortex Optics (USA). The Vortex VIP Warranty is the policy and responsibility of Vortex Optics (USA).